Car Insurance Claims - Make Car Insurance Claim

CHOOSE A GREENER CAR

Use our Greensafe Car Profiler to compare a range of cars on emissions, running costs and safety.

Got a Car Insurance claim? Get ready to unworry

We’ll have you back out on the road in no time – with our easy Car Insurance claiming system. Simply give us a call anytime, 24/7. There’s no paperwork to fill out. And no fiddling about.

We’ll make arrangements for your car straight away – and will guarantee the workmanship on authorised repairs for the life of your vehicle (even if you choose your own repairer).

Give us a call on 131 123.

Call us to make a claim

Call 131 123

24 hours, 7 days a week

Comprehensive Car Insurance
Third Party Fire & Theft Insurance
Third Party Property Damage Insurance
Transport Accident Insurance

Comprehensive Plus Insurance claims call 1300 654 903 24 hours, 7 days.

CTP Greenslip (NSW) claims call 1800 032 220 24 hours, 7 days.

Third Party Insurance (ACT) claims call 1800 032 220 24 hours, 7 days.

Veteran, Vintage & Classic Vehicle Insurance claims call 1800 634 686 8.30am-6pm Mon-Fri.

How to make a Car Insurance claim

Call us first on 131 123 and we’ll take care of everything. We are here to pay claims and to help you.

When you call

When you call, please have the following information available:

Your registration number
Your policy number if you have it
The driver’s details and licence number
An incident report number from the police (if they were involved)
The other party’s details if relevant

What happens next

You’ve had an accident and you are upset and stressed. You may be injured and your car is damaged. Call us first and we’ll take care of everything. We’ve made the whole process simple and hassle-free.

We ask you some questions then we provide you with a claim number and the excess payable.

Depending on the state of your car we will either direct you or tow your car to the nearest Care & Repair Centre (NSW only). If there are no Centres near you we will either put you in touch with a local repairer from our network or we will make arrangements to tow your vehicle to a safe and secure location, or to a repairer nominated by you.

At the Care & Repair Centre (NSW only):

Your car will be inspected. This process takes around 20 – 30 minutes. Relax in our comfortable, child-friendly Centre while you wait.

You can leave the car with us to manage the repairs on your behalf, or you can drive it away (if it is safe to drive) and take it for repair at a more convenient time. If you leave the car with us, we will arrange a taxi to get you home.

You can choose a repairer from our network, who is conveniently located near your home or place of work. You can also choose your own repairer.

If you prefer to take your car home with you, you can organise to take it to the repairer at a time that’s more convenient for you. The repairer will contact you to arrange a convenient time to bring the vehicle in for repair.

You receive a lifetime guarantee on repairs we authorise. To set your mind further at ease, we will perform a post repair quality check for free, if you would like us to